I have just returned from working with a cross-section of employees from a large national company. They were brought together to share their ideas on improving the business.
These individuals were not generally leaders. Some were very young and had a fresh and uninhibited approach. Others had many years of experience under their belt at the front line of the business. Some had changed careers and brought all the wealth of their past to their new role. Others were involved in fascinating out-of-work activities like raising money for charity or pushing themselves to achieve challenging goals. Some were taking courses with the Open University and other providers in their free time, funded out of their own pocket.
There was not one person who came with a narrow mind and a selfish intent.
All of them understood that if the business did well, they would benefit. But not only financially. They felt that satisfaction and motivation would come when they were able to say they had done a job well, when they were proud of what the company stood for and when they felt appreciated for their contribution.
There was little talk of pay rises or bonuses (except in recognition of a good job) and no debate about lack of milk in the staff kitchen and what kind of biscuits were dealt out at meetings.
The focus was on commercial advantage, competitive edge and delighting customers.
Next time you wonder whether you can trust staff with the full picture, next time you are concerned that people only care about lining their own pockets, next time you hold back from asking for input, remember - don't under-estimate your people. They are smart, dedicated and hold the key to your business success.
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